Are you maintaining confidentiality and anonymity of client?

We completely honor our clients’ requests for confidentiality and anonymity. Clients are expected to sign a legal agreement with Dawner Medical Services, LLC, which includes a confidentiality clause. No information will be released to any third party unless authorized by the client or required by regulatory authorities or law.

For clients who request further anonymity, a representative from Dawner Medical Services, LLC will serve as a proxy during the entire treatment process. A special three-party legal agreement will be used for the contract between the client and another party, such as a donor, where Dawner Medical Services, LLC serves as the client’s representative.

Are you maintaining confidentiality and anonymity of donor?

We fully honor our donors’ requests for confidentiality and anonymity. Dawner Medical Services, LLC is obligated to maintain the confidentiality of the donation. No information will be released to any third party unless authorized by the donor or required by regulatory authorities or law.

For donors requesting anonymity, which is common, a special three-party legal agreement will be used for the contract between the donor and another party, such as intended parents. In this agreement, Dawner Medical Services, LLC serves as the donor’s proxy, ensuring that the donor’s identity remains hidden from the other party.

In addition to clients in US, are you serving international clients?

Although our major business focus is in the U.S., we serve intended parents and work with fertility clinics worldwide. We have successfully provided services to many international clients, and numerous fertility clinics, agencies, and reproductive law firms outside the U.S. are our long-term partners.

In addition to donors living in US, are you working with donors outside US?

Absolutely! We are happy to work with donors living both in and outside the U.S. We have local networks to arrange your donation for your convenience. Please feel free to submit your application or contact us for further information.

I registered my account but haven't received confirmation email. What's going on?

This is a common issue encountered by many users. If no confirmation email appears in your inbox after a few minutes, please search for ‘Dawner Medical Services‘ in all emails or check other folders such as spam or junk, as the email is usually there. It is advisable to mark these emails as “not spam” so that future emails will show up in your inbox.

If you still cannot find the email, please do not hesitate to send an email to Dawner Medical Services or call customer service at 1-833-SUN-DAWN.

My photo is too big to be uploaded. How can I make my photo smaller?

There are several ways to resize your photo to be smaller. One way is to use the Windows application Paint:

  1. Open your photo with Paint.
  2. Click the “Resize” icon on the top toolbar.
  3. In the pop-up window, select “Percentage” and change the Horizontal value from 100 to a smaller number (e.g., a smaller percentage).
  4. Click “OK.”
  5. Save the photo in Paint, and you will have a smaller-sized photo.

Another way is to use a free online image resizer:

  1. Go to Simple Image Resizer.
  2. Upload your photo.
  3. Adjust the percentage to 50% or higher.
  4. Click the “Resize” button.
  5. Wait for the resizing to complete, then download the resized photo.

What to do if I encountered website issues?

In cases of website issues such as textboxes not accepting input, pop-up windows not appearing, or links not working as expected, you may try clearing your browser cookies (see How to Delete Cookies in Every Major Browser), closing and reopening your browser, and then visiting our website again. If the problem persists, please do not hesitate to submit an online request via our Contact Us page, describing the issue. Our technology support staff will look into it and get back to you within 24 to 48 hours.